Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Q: What is your Privacy Policy for my personal information?
A: Winner’s Wear is committed to protecting your privacy. If you have any concerns about providing personal information, please see our Privacy Statement.

Q: Must I provide my credit card information through your site to complete my purchase?
A: No, you do not need to provide your credit card information on this site to complete your purchase. Payment may be made through PayPal on the store site or we also accept orders by phone at 317-372-1382 with payment by credit card, certified checks or money orders. Orders may be placed from 9:00am-8:00pm EST daily.

Q: Is this item in stock?
A: We maintain our own inventory for all of our product lines and are continuously updating our store to reflect discontinued or out of stock items. You are also welcome to call us in advance of placing your order to confirm availability.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long does shipping take?
A: Most orders are shipped within 5 to 7 business days and received within 7 to 10 business days. You will be provided with an e-mail confirming your order and its shipping date. Please contact us if next day delivery is needed so we can ensure the proper handling of your request.

Q: Do you offer international shipping?
A: Yes. International shipping (outside of the United States) is available consistent with common and customary practices for international shipments originating from the United States. 

Q: What is your Return Policy?
A: We accept returns of non-defective merchandise for store credit or replacement only. Merchandise must be returned within 30 days of receipt of order. Customer is responsible for return shipping costs. We accept returns of defective merchandise for replacement only. Please contact us within 7 days of receipt of your product for instruction on how to return defective merchandise. The defective merchandise will be replaced with the same product, if available, or a substitution may be offered with similar products of equivalent value. We will not accept returns of defective merchandise if the defects are caused by negligence, misuse, accident, any alteratoin or repair made after the point of sale or use of the merchandise outside of environmental or tehcnical specifications.

Q: Why do you charge taxes?
A: Winner’s Wear is a limited liability company based in Indiana. The taxes charged are those required of us by The State of Indiana.  Current sales tax for Indiana is 7%.

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